Privacy Policy

1. Information We Collect

We collect information necessary to schedule, perform, and manage appliance repair services across Polk County, Florida:

• Contact Details: Your name, phone number, email address, and service address provided when requesting an appointment or service estimate.
• Appliance & Service Information: Appliance brand, model number, observed symptoms, and repair history.
• Communication Data: Inquiries, telephone communications, and appointment confirmation details. Calls may be monitored or recorded for quality assurance and training purposes.
• Technical Information: Standard website log information such as browser type, device information, and pages visited collected via standard cookies and analytics.

2. How We Use Your Information

The information we collect is used exclusively for legitimate business operations:

• Scheduling technician service calls and coordinating same-day or future repair appointments.
• Providing accurate repair estimates, diagnostic explanations, and invoices.
• Sending technician arrival status updates and appointment confirmations.
• Honoring parts and labor warranty records.
• Improving our website performance and customer service standards.

We do not sell, rent, or trade your personal information to third-party advertisers or telemarketers.

3. Phone & SMS Communications

When you call our service line or request service, you consent to receive direct transactional phone calls and SMS notifications regarding your appointment scheduling, diagnostic updates, and technician arrival times. You may opt out of SMS communications at any time by replying "STOP".

4. Data Security & Storage

We employ industry-standard electronic, administrative, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse.

5. Cookies & Website Analytics

Our website uses basic cookies to optimize user experience, remember site preferences, and understand website traffic flow. You can adjust your browser settings to decline cookies if you prefer.

6. Your Privacy Rights

You have the right to request access to the personal data we hold about you, request corrections, or request deletion of your contact records from our non-essential databases, subject to legal recordkeeping obligations.

7. Contact Information